Designing and Validating a Website-Based Knowledge Management System for Micro, Small, and Medium Enterprises: A KMSLC Approach with SECI-Driven Knowledge Capture
Abstract
This study develops a website-based Knowledge Management System (KMS) for an MSME (Amadea Kitchen) by combining the Knowledge Management System Life Cycle (KMSLC) focused on knowledge capture, design blueprint, and verification & validation with SECI-driven mechanisms to surface and codify tacit and explicit knowledge. The captured assets were translated into a minimal, deployable blueprint comprising a knowledge map, role-based actors (admin/owner/employee), and three high-leverage modules (Document Library, FAQ, Feedback). Verification confirmed that explicit artifacts were digitized (PDF) and recurring tacit themes were codified into FAQs, while validation addressed usability and operational performance. With eight participants (one owner, seven employees), the system achieved a SUS score of 79.6 ± 6.8 (95% CI [73.9, 85.3]), indicating Good usability. Performance measurements over 10 runs per page yielded average page loads of 2.10 ± 0.22 s (Homepage), 2.32 ± 0.27 s (Document Library), and 1.84 ± 0.19 s (FAQ), with server response times of 186 ± 21 ms, 204 ± 25 ms, and 175 ± 18 ms, respectively. These results suggest the proposed KMS is usable and operationally responsive for day-to-day MSME use. Limitations include the single-site scope, small sample, and short evaluation window; future work will extend to multi-site validation, longer observation periods, and additional objective service indicators.
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