Determining Factors in the Success of the SatuSehat Application to Support the Free Health Program Using the DeLone & McLean Method
Abstract
SatuSehat Mobile is a digital health platform introduced by Indonesia’s Ministry of Health as a key initiative in the country’s ongoing healthcare technology modernization. This application provides various features to help users manage and monitor their personal health, one of which is the Free Health Check feature that functions for early detection of non-communicable diseases such as high cholesterol, diabetes, hypertension, lung function disorders, and early cancer screening. This study aims to evaluate the impact of the Free Health Check feature on users and measure the effectiveness of the SatuSehat Mobile application in achieving its objectives using the DeLone & McLean method. This method includes six measurement variables, namely: system quality of SatuSehat Mobile, information quality of SatuSehat Mobile, service quality of SatuSehat Mobile, use of SatuSehat Mobile, user satisfaction of SatuSehat Mobile, and net benefits of SatuSehatMobile. Data analysis was performed using the Smart PLS-SEM technique to test the hypothesis. The results of the PLS-SEM analysis show that of 9 relationships between constructs that were tested, there were 5 significant relationships, namely Information Quality and Service Quality to Use, System Quality to User Satisfaction, Use to Net Benefits, User Satisfaction to Net Benefits. There were 4 insignificant relationships, namely Information Quality, Service Quality and Use to User Satisfaction, System Quality to Use.
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